AI-assisted social-health system navigation

The goal was to help people in vulnerable life situations find the most appropriate form of help. This case study explores how we could leverage capabilities of largue language models to build a easy to use tool that helps to minimize the time to first contact when experiencing difficult life situations.

Result

Main purpose of this journey was to conclude a solid, tested and data-backed prototype of a tool that might help users on their journey to find the help they need. Clickeable prototype can be clicked through here.

Try
Try it out on your own!

Detailed version

More details can be found in here in a standalone PDF file. This version covers topics like:

  • Prototyping process and lessons learnt
  • RITE usability testing and evaluation
  • Interaction principles and design patterns
  • Next steps definition

Usability
Usability study deep dive